August 21, 2006
Vocada Inc. Critical test result management system
Dallas-based Vocada Inc. announces Veriphy™, a comprehensive, technology-based system for critical test result management (CTRM) – an enterprise strategy for enhancing patient safety, improving patient outcomes and boosting staff productivity at hospitals.
According to Peter White, CEO of Vocada, Veriphy is a complete, end-to-end CTRM solution for radiology and other departments.
This new system encompasses:
Veriphy encompasses:
- Policy development, implementation and the building of the physician database: This process ensures that rules and policies are consistent and appropriate, and eliminates potential barriers to a smooth implementation.
- Communications technology that verifies message receipt and automates documentation and rule compliance: This user-friendly, hosted technology does not require any new investments in hardware or software. A reporting clinician makes one call from a phone or computer and the system does the rest.
- Real-time reporting that enables benchmarking and performance evaluation: By logging on to the Veriphy Web site, a hospital administrator can see whether patients might be at risk from delays in communicating critical patient findings.
- Professional services to help implement best practices: Hospitals benefit from the experience of comparable institutions and avoid having to re-invent the wheel.
Further, one of the new features in Veriphy is a downloadable desktop application, which enables a reporting clinician to create and send a voice message about a test result directly from his or her computer to the ordering clinician. The system automatically tracks and monitors the communication and verifies receipt of the message.
Veriphy also features a new Web interface to make CTRM even easier for hospital administrators and department managers.
"CTRM for the first time provides hospital administrators with a window on a crucial facet of patient care and quality," says Peter White. "With a click of a computer mouse, an administrator can spot problems and initiate corrective action. Without CTRM, a hospital administrator has no systematic way of knowing whether a problem exists and whether patients are at risk."
Failures and delays in the communication of critical test results is the Achilles' heel of healthcare delivery. The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and the National Institute of Medicine have both identified these types of communication problems as a threat to patient safety. JCAHO's National Patient Safety Goals specifically address the issue.
"The essence of Veriphy is verified physician communications," says Thomas White, Vocada's executive vice president. "It is easy to use and adapts to fit the working preferences of most physicians. The automation features ensure reporting consistency within departments, across diagnostic departments and across hospital systems."
To report a critical patient finding to an ordering clinician, the reporting clinician calls an assigned Veriphy phone number once, speaks the report and Veriphy does the rest. A clinician also can use the desktop feature to send an alert and voice message directly from the reporting clinician's computer.
Moreover, the automated system ensures compliance with all legal and professional reporting standards without any additional effort on the part of physicians or administrators.
Veriphy works equally well as a stand-alone application or embedded within other applications. In addition, Vocada has established strategic alliances with healthcare technology companies to provide a comprehensive medical communications system.
"With this technology-based solution, CTRM is not only possible, it now is mandatory for hospitals of all types and sizes," White says.
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