Frequently Asked Questions About Veriphy and Critical Test Result Management (CTRM)
Below are answers to our most frequently asked questions. If you have a question and do not find the answer here, please contact us for more information.
What is it exactly?
Veriphy is a hosted communication system that merges voice and data technology to ensure fail-safe, verifiable, direct communication between diagnostic departments and ordering clinicians. But importantly, it is more than a technology platform; it is a comprehensive CTRM solution that ensures a smooth implementation, performance assessment and adoption of best practices.
Why do I need it?
Studies have shown that a large proportion of medical malpractice claims result from communication failures, delays and breakdowns, rather than from errors in diagnosis.
The Joint Commission now requires hospitals to take specific steps to improve communications among care givers. Veriphy makes compliance easy. Hospitals that use Veriphy have been told by Joint Commission surveyors that they are employing "best practice" with Veriphy.
From a patient safety and risk management perspective alone, Veriphy is a smart investment. It also eliminates the phone tag, and wheeling-spinning that sap productivity in busy hospitals and clinics.
Sounds great, but is it complicated to use?
Veriphy is as simple to use as an ordinary telephone. You make one call to report on an urgent or unexpected patient finding and Veriphy literally does the rest.
Do I need to buy new hardware and software?
Since Veriphy is a hosted system, it requires no investment in hardware or software and poses no concern about built-in obsolescence. The Veriphy Desktop feature is a downloadable application that installs easily on your PC or laptop.
Do I get charged for long distance calls or other usage charges?
Every authorized user accesses the system through a toll-free number or a local number with no line charge fees.
How many ordering clinicians can I communicate with?
There is no limit on the number of ordering clinicians who can be included in the system directory.
Does Veriphy work with pagers and cell phones?
Veriphy notifies the ordering clinician by whatever means the clinician prefers, including mobile phones, pagers, e-mail, and fax.
What kind of message tracking does Veriphy use?
You can track any message by logging into the Veriphy secure web site.
How can I be sure a ordering clinician gets a message?
Veriphy's fail-safe system sends several notifications until a message is listened to. You will receive a notification confirming when a message is actually retrieved and the receipt is documented and logged in the system.
Are message transactions stored?
The original voice messages and the documentation are stored in the system for as long as your institution is a customer and can be easily searched and reviewed.
Do the ordering clinicians need new equipment?
No. No equipment other than a telephone is required.
Do the ordering clinicians need to pay to use the service?
No. ordering clinicians do not pay to use the system.
Who pays for the service?
The hospital pays for access to the system.
How much does it cost?
The cost is based on the size of the hospital and diagnostic department(s); for additional pricing information contact sales@vocada.com.
Any limits on how long a message can be?
No.
How many messages can we create?
Unlimited.
Do we need a minimum number of radiologists participating in the program?
Three is the necessary minimum.
How often can I listen to a message?
Unlimited.
What if my message is not listened to by the ordering clinician?
The ordering clinician will receive several notifications until he retrieves the message(s).
Can I send a message to more than one ordering clinician?
You can send a message to any number of ordering clinicians as long as they are in the system directory.
What if an ordering clinician is not in your system?
The system only communicates to clinicians who are in the system directory.
Can I call from any phone? Can I use any computer?
You can call from any phone and you can use any computer that has Internet access.
How do I know if an ordering clinician has listened to my message?
The system notifies you when a message has been retrieved and the time/date is documented in the system.