The Solution: Critical Test Result Management
A systemic problem requires a holistic, easy-to-implement and cost-effective enterprise solution that serves the needs and interests of patients, clinicians, and hospital administrators. With that in mind, a growing number of leading medical centers across the country are turning to Critical Test Result Management (CTRM). CTRM technology did not even exist until relatively recently. Now that CTRM technology is here, it has changed the picture forever.
"Since it's all automated, Veriphy makes compliance (with the National Patient Safety Goals on communicating critical test results) a snap."
– Julia Napper,
RN, BSN, CHCQM
Parkland Health and Hospital System
Dallas, TX
With CTRM, hospital administrators and clinicians set performance standards for communicating critical test results, monitor performance, and act promptly when problems or negative trends appear. The heart of the system is technology that ensures active, fail-safe communication, instant documentation, and automatic tracking, reporting and compliance with legal and professional standards. The automated system ensures consistency across a health care system and within hospitals.
Veriphy, successor to the market-leading VoiceLink from Vocada, is more than a technology platform, it is a complete, end-to-end CTRM solution that encompasses:
- Policy development and implementation, including building of the clinician database. This process ensures that rules and policies are consistent and appropriate, and eliminates potential barriers to a smooth implementation.
- Communications technology that verifies message receipt and automates documentation and rule compliance – user friendly, hosted technology that requires no new investment in hardware or software. A diagnostic clinician makes one call from a phone or computer and the system does the rest.
- Real-time reporting that enables benchmarking and performance evaluation. By logging on to the Veriphy web site, a hospital administrator can quickly see whether patients might be at risk from delays in communicating critical patient findings.
- Professional services to help implement best practices. Hospitals benefit from the experience of comparable institutions and avoid having to re-invent the wheel.
CTRM for the first time provides hospital administrators with a window on a crucial facet of patient care and quality. With a click of a computer mouse, an administrator can spot problems and initiate corrective action. Without CTRM, a hospital administrator has no systematic way of knowing whether a problem exists and whether patients are at risk.